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Lisa Henken

Lisa Henken

Chief Customer Officer, NetSpend, A TSYS Company

Lisa Henken Ramirez is the Chief Customer Officer at NetSpend. She’s been with the company, since 2006. Prior to joining NetSpend, Lisa worked as a business consultant for a major global consultancy. In her role at NetSpend, Lisa is the internal customer advocate. On the phone, online, and on customers’ mobile devices, Lisa’s team works to identify cardholder issues. She drives changes that improve the cardholder experience and works to make sure that real prepaid customers have a voice to regulatory and consumer advocate groups. Lisa is a graduate of the University of Texas at Austin and serves as a member of the school’s Liberal Arts Advisory Council, the Annual Giving Chair for UT Elementary School and a member of the Board of Directors for the Thinkery (Austin Children’s Museum).

Twitter: lisahenken

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SESSIONS

Thursday, June 15 – 3:00 PM to 3:45 PM, Track 2
Breakout: Meeting Consumer Demand through Smart Account Design